Account restrictions, bans and appeals

Why an account may be restricted

• Fraud, impersonation or fake verification
• Threats, violence, harassment or exploitation
• Fake reviews, evidence or provider profiles
• Payment abuse or manipulation
• Security attacks, malware or credential theft
• Unauthorized scraping, bulk harvesting or spam
• Misuse of personal information
• Creating accounts to evade enforcement
• Serious or repeated breaches of Platform rules

What action can we take?

Depending on the risk and evidence, KHS may warn you, remove content, restrict a feature, temporarily suspend an account, pause provider verification, terminate an account, or revoke a developer API key.

Immediate restrictions

We may act without advance notice when waiting could reasonably create serious safety, privacy, fraud, payment or security risk. We may limit technical details when explaining a security decision if disclosure would enable circumvention or expose another person.

Appeal a decision

Contact support@christech.co.ke and include your account email/username, the action you received, relevant request/report information, a concise explanation and supporting evidence. An appeal does not automatically restore an account.

Good-faith reports

Good-faith reports are encouraged even when an investigation does not substantiate the concern. Knowingly fabricated reports, retaliation against reporters and evidence manipulation may themselves result in enforcement.

Data after a ban

Account closure does not necessarily mean immediate deletion of every record. Security, legal, payment, dispute and fraud-prevention records may be retained where lawful and necessary.